Refund policy

RETURNS

We want you to live with your piece before you decide.

If you're not satisfied, contact us within 30 days of delivery for a
full refund. The piece must come back in the condition it was sent,
with its cord and certificate. Return shipping is the customer's
responsibility. Refunds are issued to the original payment method
within 5 business days of us receiving the piece.

Founders orders include an anvil poured in the same metal as the
pendant. If the pendant is returned, the anvil must be returned with
it, or its value will be deducted from your refund.

Personalized, engraved, and custom-commissioned pieces are final sale
and cannot be returned.

EXCHANGES

Want a different piece? Contact us within 30 days of delivery and
we'll arrange it. The original must come back unworn with its cord
and certificate. Engraved pieces cannot be exchanged.

DAMAGED OR FLAWED PIECES

If your piece arrives damaged, or a flaw in our workmanship shows up
at any point, we will repair or replace it at no cost to you. There is
no time limit on this. Normal wear, patina, and tarnish are not
defects — .999 fine silver is meant to darken with age.

HOW TO START A RETURN

Email family@vancroftco.com with your order number and we'll send
instructions. Do not send a piece back before contacting us.

Vancroft & Co · Vermont, USA